Privacy Policy of TWX Holidays

 

The following discloses our information gathering and dissemination practices for this web site.

Information collection and use

This site is operated by TWX Holidays
We will require some information such as
a) The name of your travel agency
b) Licence number
c) Email address
d) Postal address
e) Telephone number
f) Credit/debit card number and expiry date
g) Passenger names

We use the contact information in order to reserve the required services, to send you details of that confirmation and if necessary to inform you of updates or changes to your passengers’ travel plans. If we have trouble processing a request this contact information is used to get in touch with you. We would use your telephone number only if we needed to contact you urgently or if you had made a mistake entering your details. The financial information is used for billing purposes and to complete your orders.

We may also use your contact details to inform you of our products including special offers that we think may be of interest to you. If you do not want us to use your contact information to send details of our products to you please let us know by sending us an email (please see contact us for email details). We do not pass details of your personal information to third parties except as described in Sharing Information below.

We store your information for as long as we need to do so in order to keep you informed of our products. We use your information to create generic information, which we then use for market and commercial analysis. This generic information does not identify you personally.

Sharing Information

Information is shared with a) our bank and b) involved third parties. a) When paying by credit or debit card we pass card details to our bank for authorisation of the transaction and for payment.
b) We may disclose your information to hotels and suppliers who will use your information in the ways described above in this privacy statement. We will provide only the information necessary to ensure the successful fulfilment of your passengers’ travel arrangements.
c) Apart from sharing your information as mentioned above, we do not disclose your details to any other person without your consent unless there is an emergency that requires it or we are legally required to do so.

Log Files

We use IP addresses to help diagnose problems with our server and to analyse trends, administer the site and track user’s movement for our internal site traffic statistics.

International Data Transfer

Your communications with us may result in the transfer of information across international boundaries. By communicating with us you consent to this.

Links

This site contains links to other web sites. Please be aware that we are not responsible for the privacy practices of such other web sites – this privacy statement applies solely to information collected by this web site.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are credit card details transmitted unencrypted over the Internet. To protect further the information you share with us we have an exhaustive security system that includes world class firewall technologies; logical network segmentation to allow restricted access to stored profile information and logical and physical security restrictions to our databases and systems. Whilst SSL encryption is used to protect sensitive information online we also do everything in our power to protect user-information off-line. All your information is restricted in our offices and only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices with regular quarterly updates or whenever new policies are added.

Changes to our Privacy Policy

Any material changes in the way we use personal information will be described in future versions of this privacy policy. By booking with us you agree that our policy, current at the time of your most recent booking, shall apply to all your information, whether given to us at the time of that booking or at the time of earlier bookings. If at any time we decide to use personally identifiable information in a manner different from that stated in the privacy policy applicable to your information, we will notify you by way of an email and request your approval.

Contacting us

In using this web site, you consent to the collection and use of this information in the ways described above. If you have any questions or comments about this privacy statement, the practices of this site or your dealings with the site please send us an email (please see contact us for email details).